Privacy Policy - Equflow Pte Ltd

Last Updated: 1st January, 2026

Equflow Pte Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and process your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Policy applies to all personal data in our possession or under our control, including data collected through our website, consulting engagements, project management services, and business operations.

1. Personal Data We Collect

“Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data or from that data combined with other information we have access to. Depending on your interactions with us, we may collect:

Identity & Contact Information: Your name, business registration details, corporate designations, telephone numbers, email addresses, and physical mailing addresses.
Project & Asset Data: Commercial floorplans, spatial dimensions, lease agreements, existing technical engineering specifications, and workflow documentation necessary for compliance and renovation advisory.
Financial Information: Corporate tax details, billing addresses, and payment transaction details for processing our services.
Digital Interaction Data: IP addresses, browser tracking, cookies, and traffic metrics gathered when you browse our website.

2. Collection of Personal Data

We generally do not collect your personal data unless:

It is provided to us voluntarily by you directly or via an authorized representative.
You or your representative have been explicitly notified of the purposes for which the data is collected and have given consent.
The collection and processing without explicit consent is permitted or required under the PDPA or other applicable Singapore laws.

We collect personal data when you:

Enquire about our corporate, structural, or procurement consulting services.
Engage us for regulatory submission handling (e.g., BCA, SCDF, MOM, NEA, URA approvals).
Sign business agreements, vendor contracts, or project authorization forms.
Submit feedback, complete website contact forms, or subscribe to our updates.

3. Purposes for Collection, Use, and Disclosure

Equflow Pte Ltd collects, uses, and discloses your personal data for the following core business functions:

Service Delivery: Executing project management, spatial renovations, operational framework design, and factory-direct procurement processing.
Regulatory Liaison: Preparing, managing, and executing legal or structural submissions to Singapore government statutory boards (including BCA, SCDF, NEA, URA, and MOM).
Business Operations: Processing invoices, maintaining accounting records, performing financial transactions, and assessing operational risks.
Communication: Responding to your enquiries, delivering project updates, and informing you about adjustments to our services, terms, or administrative policies.
Legal Compliance: Complying with internal audits, legal directives, prevailing local regulations, or aiding law enforcement agencies when mandated.

4. Disclosure of Personal Data

To facilitate smooth backend operations, we may occasionally disclose your personal data to trusted third parties, whether located within or outside Singapore:

Contracted architectural draughtsmen, professional engineers (PE), and qualified site personnel directly handling your renovation or compliance applications.
International factories, logistics partners, and global suppliers when executing equipment and asset procurement pipelines on your behalf.
Third-party digital service providers handling our IT, database hosting, web analysis, or corporate payment portals.
Government or regulatory authorities where required by prevailing law.

Our Commitment: When transferring personal data to third-party vendors or cross-border partners, we enforce strict agreements ensuring they uphold data confidentiality and maintain protective standards comparable to the Singapore PDPA.

5. Withdrawal of Consent

The consent you provide remains valid until you choose to withdraw it in writing. You may request to stop the collection, usage, or disclosure of your personal data at any time by contacting our Data Protection Officer (DPO) via the email listed below.

Please note that depending on the nature of your withdrawal, we may no longer be in a physical or legal position to continue providing our corporate consultancy, structural advisory, or procurement services to your business.

6. Access and Correction of Personal Data

You have the right to request access to a copy of the personal data we hold about you, or ask for updates and corrections to inaccurate records. These requests can be submitted in writing to our DPO. We will aim to respond within 30 days. If an extension is required, we will inform you of the reasons and the expected timeline.

7. Accuracy, Security, and Retention

Accuracy: We rely on personal data provided by you to complete highly precise technical work. Please ensure your submitted details are accurate, complete, and updated.
Security: We deploy rigorous administrative, physical, and technical barriers (including data encryption, secure storage, and strict access controls) to shield your data from unauthorized access or risk. However, please note that no internet transmission or electronic database can guarantee 100% absolute security.
Retention: We will immediately destroy or anonymize your personal data as soon as it is reasonable to assume that the original collection purpose has been fulfilled, and the data is no longer necessary for any remaining legal or business requirements.

8. Use of Cookies

Our website uses cookies to map visitor browsing behavior, improve user experiences, and track marketing efficiency. You can choose to configure your internet browser settings to block or erase cookies from our site, though doing so may limit your access to certain operational features on our website.

9. Contact Our Data Protection Officer (DPO)

For any questions regarding this Privacy Policy, your rights under the PDPA, or to submit data requests, please contact our Data Protection Officer:

Attention: Data Protection Officer
Company Name: Equflow Pte Ltd
Email: dpo@equflow.com.sg